Q: What is the delivery/shipping time?
A: Once you've placed an order, the process of priniting and packaging starts immediately. It can take 6-9 Days for your order to ship after your confirmation.
Q: Do you offer free shipping?
A: Yes! We offer free shipping to all states of India.
Q: Do you ship to my city/area?
A: Yes, we ship our products all across India to over 3800 Pincodes.
Q: How can I track my order?
A: You can easily track your order through navigating the "Track My Order" section on the footer of our website.
Q: How can I cancel my order?
A: You can contact us through email at support@personalify.in to cancel your order. Kindly note that we accept cancellations within 24 hours of your purchase.
Q: How can I change my order?
A: You can contact us through email at support@personalify.in to make any changes to your order. Kindly note that we accept changes within 24 hours of the purchase time.
Q: What if I don't like my order?
A: We completely understand. This is why we offer a hassle-free 7 day return policy on all our products. Just reach out to us on support@personalify.in
Q: Can I change the shipping/billing address?
A: Yes, but please make sure you do it within 24 hours of placing your order.
Q: Is my payment information safe with you?
A: Your online transaction on Personalify is secure with the highest levels of transaction security currently available on the Internet. We use 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing. All credit card and debit card payments on Personalify are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.
Q: What are the payment options available?
A: We accept COD, UPI, VISA, MasterCard, Maestro, Rupay, American Express, Diner's Club and Discover credit/debit cards.
Q: Do you accept Cash on Delivery (COD)?
A: Yes, we accept cash on delivery.
Q: Can I return my order?
A: Yes, a return request can be submited to us at support@personalify.in within 7 days of receiving your order.
Q: Do you offer refunds?
A: Yes, we offer returns & refunds on all our products. There will be a small fee charged if you return the item without any issues from our end.
Q: How many days do I have before I can return my order?
A: You have 7 days after receving your order, to request for a return request at support@personalify.in